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Terms of Service

Last updated: July 2025

THESE TERMS OF SERVICE (“TERMS”) DESCRIBE THE TERMS AND CONDITIONS FOR YOUR USE OF LiFELiNEHMS

IF YOU ARE ACTING ON BEHALF OF AN ENTITY (SUCH AS BY ENTERING THE HOSPITAL NAME OR A WORK EMAIL ADDRESS AT THE SIGN-UP PAGE), YOU ARE BINDING SUCH ENTITY TO THESE TERMS, IN WHICH CASE:

(I) YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO ACCEPT THESE TERMS ON SUCH ENTITY’S BEHALF, AND

(II) REFERENCE TO “YOU”, “YOUR”, OR, THE “CUSTOMER”, AS USED IN THESE TERMS SHALL MEAN SUCH ENTITY. IF YOU DO NOT HAVE THE AUTHORITY TO ENTER INTO THESE TERMS, PLEASE DO NOT USE THE SERVICE. IF YOU ARE ENTERING INTO THESE TERMS FOR YOUR BUSINESS PURPOSE, THESE TERMS SHALL APPLY TO YOU INDIVIDUALLY.

YOU ACCEPT THESE TERMS BY DOING ANY OF THE FOLLOWING:

SIGNING UP FOR LiFELiNEHMS

OR BY CREATING AN AUTHORIZED USER THROUGH YOUR ACCOUNT TO ACCESS THE SERVICE.

THESE TERMS BECOME EFFECTIVE ON THE DATE YOU DO ANY OF THE ABOVE, WHICHEVER IS THE EARLIEST (“EFFECTIVE DATE”).

IF WE RELEASE ANY NEW FEATURES OR MAKE ENHANCEMENTS TO THE SERVICE, YOUR CONTINUED USE OF THE SERVICE SHALL CONSTITUTE YOUR CONSENT TO THESE TERMS AFTER WE MAKE CHANGES TO THE SERVICE.

LiFELiNEHMS PRIVACY POLICY DESCRIBES HOW WE COLLECT, USE, AND SHARE PERSONAL INFORMATION YOU PROVIDE. BY ACCEPTING THESE TERMS, YOU ALSO ACCEPT THE TERMS OF LiFELiNEHMS PRIVACY POLICY.

ACCESS AND USE OF SERVICE
1. Using the Service. The Service is provided as an online Software-as-a-Service tool. We grant you (and your Affiliates), a limited, non-exclusive and non-transferable right to access and use the Service in accordance with Documentation, these Terms, and Additional Terms. You agree to use the Service for your internal business purpose only.
2. Managing your Account. The Service allows you to authorize one or more Authorized Users to use the Service as per your allowed or purchased limits. You can grant specific Authorized Users administrative rights to manage your subscription account. Please note that we will not be responsible for managing or overseeing the internal administration of your account.
OUR SERVICE AVAILABILITY COMMITMENT
1. Service Availability. We will use commercially reasonable efforts to make the Service available 99.9% of the time in any calendar month, excluding scheduled maintenance and emergency maintenance.
2. Scheduled Maintenance. We will provide you with at least 24 hours’ notice of any scheduled maintenance that may affect the availability of the Service.
3. Emergency Maintenance. We may perform emergency maintenance without prior notice if it is necessary to protect the security or integrity of the Service.
TECHNICAL SUPPORT WE PROVIDE
During your Subscription Term, you or your Authorized Users may initiate a helpdesk ticket during Support Hours by calling or any time by emailing support@lifelinehms.com. We will use reasonable efforts to respond to all helpdesk tickets within one (1) business day. Technical Support does not relate to free trials, or Beta Versions.
SUBSCRIPTION TERM, TERMINATION, AND REFUNDS
1. Subscription Term. The Subscription Term for the Service is one (1) month, unless otherwise specified in the Order Form.
2. Termination for Convenience. You may terminate your subscription at any time by providing us with written notice at least thirty (15) days prior to the end of the then-current Subscription Term.
3. Refunds. If you terminate your subscription before the end of the Subscription Term, you will not be entitled to any refund for any fees paid.
4. Retrieval of Content and Deletion before Termination. It is your responsibility to ensure that before the expiration or termination of these Terms and the applicable Order Form: (a) you export all of Your Content, and (b) delete Your Content. You understand that, unless legally prohibited, we are under no obligation to retain or provide any of Your Content to you after the expiration or termination of these Terms. To request the deletion of Your Content after the expiration or termination of these Terms, please email us at support@lifelinehms.com.
FEES AND PAYMENTS
1. Advance Payments. The Service is billed in advance on a monthly or yearly basis, per your choosing. Unless stated otherwise in an Order Form, all applicable fees are due upon the commencement of your Subscription Term, or in case of a renewal Subscription Term upon the date of renewal.
2. No Refunds. Except as provided in section 4.3 of these Terms, your payment obligations are non-cancellable and non-refundable.
3. Paying via Card and Auto-Renewal Charge. Unless your Order Form specifies a different method of payment, you will need to provide valid credit or debit card details, which shall be charged by LiFELiNEHMS through its Authorized Third Party Payment Processor as per your Subscription Plan. You hereby authorize LiFELiNEHMS and its Authorized Third Party Payment Processor to charge your credit or debit card upon the commencement of your initial Subscription Term (i.e. upon the end of free trial period), upon the date of renewal for any renewal Subscription Term, or upon the date of upgrade in the event of an upgrade during your Subscription. To prevent automatic renewal charges, you must appropriately cancel your subscription account either through your account settings page before your renewal or by submitting an account cancellation request at least twenty-one (15) days in advance of your renewal date to support@lifelinehms.com.
4. Payment Disputes. If you fail to fulfill your payment obligations, we will provide you at least seven (7) days’ advance notice of non-payment (this includes an automated in-app notification for failed payments). If you fail to make the required payment within such a period, in addition to our termination rights, we reserve the right to suspend your access to the Service without further notice. If you dispute any invoiced amount, you must raise a notice of dispute within ten (10) days of receiving the invoice. You and LiFELiNEHMS agree to resolve the disputed amounts in good faith, provided that you timely pay any undisputed amounts.
5. Taxes. LiFELiNEHMS’s fees do not include any taxes, such as value-added, sales, use, or withholding taxes, imposed by any jurisdiction (“Taxes”). You are responsible for paying all Taxes related to your Subscription. If you are under an obligation to withhold any Taxes from fees, you must pay such Taxes to the appropriate authority. For the avoidance of doubt, all fees payable hereunder shall not include any such Taxes withheld.
1. RESTRICTIONS AND YOUR RESPONSIBILITY
  Restrictions. You shall not, nor shall you permit any of your Authorized Users to directly or indirectly use or access the Service to:
  1. abuse or fraudulently use, damage, or overburden the Service;
  2. gain unauthorized access to any part of the Service architecture;
  3. process data of any third party or an individual (including Personal Information subject to Privacy Laws) without explicit authorization or in violation of Privacy Laws;
  4. process or store data that infringes on the rights of others, including third party Intellectual Property Rights; store or transmit any Sensitive Information;
  5. store or transmit any Malicious Code or conduct any malicious activity through your account;
  6. remove proprietary notices from the Service;
  7. access the Service for creating competitive products, copying ideas or service features, or conducting competitive analysis;
  8. resell, license, sublicense, distribute, outsource, or rent any part of the Service to a third party without written permission from LiFELiNEHMS;
  9. attempt to copy, reverse-engineer, decompile, disassemble, create derivative works from, or derive the source code of the Service;
  10. misrepresent or impersonate titles, or trademarks of other Persons;
  11. conduct vulnerability scans, penetration testing, or any security-related tests on the Service, its components, or networks without prior written consent from LiFELiNEHMS.
2. Your Responsibility
  You, your Authorized Users, or certain third parties such as Non-Login Users may provide us with input, suggestions, or comments for enhancements, improvements, new features, functionality, or other feedback with respect to the Service or a Beta Version (“Feedback”). Notwithstanding any confidentiality provisions in these Terms, all such Feedback shall not be considered Confidential Information. LiFELiNEHMS reserves a royalty-free right to use and incorporate Feedback into the Service or other products and services at its sole discretion.
YOUR FEEDBACK
You, your Authorized Users, or certain third parties such as Non-Login Users may provide us with input, suggestions, or comments for enhancements, improvements, new features, functionality, or other feedback with respect to the Service or a Beta Version (“Feedback”). Notwithstanding any confidentiality provisions in these Terms, all such Feedback shall not be considered Confidential Information. LiFELiNEHMS reserves a royalty-free right to use and incorporate Feedback into the Service or other products and services at its sole discretion.
CONFIDENTIALITY
Each party agrees that it will not use Confidential Information of the other party for any purpose other than fulfilling its obligations or exercising its rights in accordance with these Terms. Further, each party agrees to protect the other party’s Confidential Information from unauthorized use, access, or disclosure in the same manner as it protects its own Confidential Information. However, either party may solely disclose Confidential Information (a) to its employees, officers, directors, attorneys, auditors, financial advisors, service providers, contractors, or other representatives who have a need to know and are legally bound to keep such information confidential; (b) to the extent required by law; or (c) to the minimum extent required to comply with an order passed by a court or government agency.
USING THE SERVICE FOR A FREE TRIAL OR TESTING BETA VERSION
1. Free Trial
  If we allow you to use the Service for a free trial period, you may use your free trial until:
  1. end of the free trial period,
  2. an earlier termination by LiFELiNEHMS at any time and for any reason at its sole discretion.
2. Beta Version(s)
  Sometimes we may allow you to test and evaluate pre-release service features or new products at our own discretion (“Beta Version”). We reserve the sole discretion to decide whether Beta Version will be made part of the Service generally offered to customers.
3. Disclaimer
  Any Of Your Content Entered During A Free Trial Or While Accessing Beta Version May Be Permanently Lost. It Is Your Responsibility To Retrieve Your Content Before The End Of A Free Trial Period Or Revocation Of Your Access To A Beta Version. Free Trials And Beta Versions Are Provided On An ‘as Is’ And ‘as Available’ Basis, And Any Representation Or Warranties By LiFELiNEhms Under These Terms Do Not Apply. We Assume No Liability For Any Harm Or Damage From Or In Connection With Your Use Or Access To A Free Trial Or Beta Version.
Change Of Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised effective date.